1.READING AND ACCEPTING THESE TERMS

(a) In these Terms, capitalised words and phrases have the meanings given to them where they are followed by bolded brackets, or as set out in the Definitions table at the end of these Terms.

(b) By clicking the tick box below or clicking the “I accept these Terms” button on our Website, creating your Account or otherwise accepting the benefit of any part of your Account, you agree to be bound by these Terms which form a binding contractual agreement between you the person acquiring an Account or the company you represent and are acquiring the Account on behalf of (‘you’ or ‘your’) and us.

(c) Consent for AI Use: By ticking the box and/or agreeing to these terms, you also agree to allow the Platform to use AI to match you with tasks within businesses' workflows, including Subscribers and other Users as applicable (as defined below).

(d) We may change these Terms at any time by notifying you, and your continued use of the Solution following such an update will represent an agreement by you to be bound by the Terms as amended.

2. ELIGIBILITY

(a) By accepting these Terms, you represent and warrant that you have the legal capacity and authority to enter into a binding contract with us.

(b) The Platform is not intended for unsupervised use by any person under the age of 18 years old or any person who has previously been suspended or prohibited from using the Platform. By using the Platform, you represent and warrant that you are either:

• (i) over the age of 18 years and accessing the Platform for personal and commercial use; or
• (ii) accessing the Platform on behalf of someone under the age of 18 years old and consent to that person’s use of the Platform.

(c) Please do not access the Platform if you are under the age of 18 years old and do not have your parent or guardian’s consent, if you are under 16 or if you have previously been suspended or prohibited from using the Platform.

(d) If you are signing up not as an individual but on behalf of your company, your employer, an organisation, government or other legal entity (Represented Entity), then “you” or “your” means the Represented Entity and you are binding the Represented Entity to this agreement. If you are accepting this agreement and using our Solution on behalf of a Represented Entity, you represent and warrant that you are authorised to do so.

3. THE SOLUTION

3.1 THE SOLUTION

(a) We will provide you with the Platform and the Documentation Platform and the Documentation (Solution).

3.2ACCOUNTS

(a) (Accounts) To use the Solution, you may be required to sign-up, register and receive an account through the Website (an Accounts)

(b) (Provide Information) As part of the Account registration process and as part of your continued use of the Website, you may be required to provide personal information and details, such as your email address, first and last name, preferred username, a secure password, billing, postal and physical addresses, mobile phone number, photos and video, audio files, profile information, payment details, ratings and reviews, verified identifications, verified certifications and authentication, and other information as determined by us from time to time.

(c) (Warranty) You warrant that any information you give to us in the course of completing the Account registration process is accurate, honest, correct and up-to-date.

(d) (Acceptance) Once you complete the Account registration process, we may, in our absolute discretion, choose to accept you as a registered user within the Website and provide you with an Account.

3.3 ELIGIBILITY AND QUALIFICATIONS

(a) You must ensure that you can provide the requested services from any Subscriber.

(b) If in any of your Service Listings or anywhere on your Account you hold yourself out to possess certain qualifications (Qualifications), you warrant to us that you do hold such Qualifications and if requested, will promptly provide us with evidence of the Qualifications.

3.4 PROFILES AND SERVICE LISTINGS

(a) While your Subscription is maintained, we grant to you a non-exclusive, non-transferable licence to use the Platform and Documentation.

• (i) you must use your best endeavours to provide as much information as possible in any profile or listing you submit to the Platform in which you offer to provide freelance services (Service Listing);
• (ii) we may choose not to accept any Service Listing you submit to the Platform, and may limit the number of Service Listings you can submit to the Platform;
• (iii) any information you supply in a Service Listings must be true, timely and accurate;
• (iv) AI Profile Usage: the information provided in your Service Listing may be used by the Platform's AI to match you with tasks and services within Users’ workflows, and it is important that this information is accurate and up-to-date;
• (v) any information you provide in a Service Listing is viewable on the Platform by other Users;
• (vi) you must take all reasonable steps to complete the services as described in every Service Listing that is accepted by a Subscriber, including by not cancelling any part of such a Service Listing, delivering work that meets the agreed-upon specifications and timelines and communicating promptly with Subscribers regarding Service Listing progress or challenges;
• (vii) any funds will not be released until Service Listing approval or expiration of the holding period;
• (viii) you must deal with any dispute with a Subscriber in accordance with this agreement;
• (ix) any additional terms and conditions relating to a Service Listing, or a quote provided via the Platform, are solely between you and the relevant Subscriber and do not involve we in any way, except that they must not be inconsistent with your or the Subscriber’s obligations under this agreement; and
• (x) we will have no responsibility for the accuracy, reliability or timeliness of any Subscriber’s response to a Service Listing.

3.5 SERVICE REQUESTS

(a) From time to time, the Platform may, using its algorithm, direct to you requests for services that have been submitted to the Platform by Subscribers (Service Requests). The Platform will generally direct you to Service Requests that are related to your Service Listings, though we do not guarantee this.

(b) When the Platform directs you to a Service Request, you will be able to view details of the specific services requested, however you will not be able to view the contact details of the Subscriber who submitted the Service Request.

3.6 PLATFORM AND DOCUMENTATION

(a) We may from time to time, in our absolute discretion, release enhancements to the Platform, meaning an upgraded, improved, modified or new versions of the Platform (Enhancements). Any Enhancements to the Platform will not limit or otherwise affect these Terms. Enhancements may cause downtime or delays from time to time, and credits will not be provided for such downtime.

(b) We may change any features of the Solution at any time on notice to you.

3.7 DISCLAIMER/h5>

(a) any information provided to you as part of or in connection with the Solution or the Services is general in nature, may not be suitable for your circumstances and does not constitute financial, legal or any other kind of professional advice; andany information provided to you as part of or in connection with the Solution or the Services is general in nature, may not be suitable for your circumstances and does not constitute financial, legal or any other kind of professional advice; and

(b) it is your responsibility to comply with applicable Laws relevant to your business, including industrial relations Laws and privacy Laws.it is your responsibility to comply with applicable Laws relevant to your business, including industrial relations Laws and privacy Laws.

3.8 SOFTWARE

(a) While your Account is maintained, we grant to you a non-exclusive, non-transferable licence to use the Platform and Documentation.

(b) We may from time to time, in our absolute discretion, release enhancements to the Platform, meaning an upgraded, improved, modified or new versions of the Platform (Enhancements). Any Enhancements to the Platform will not limit or otherwise affect these Terms. Enhancements may cause downtime or delays from time to time, and credits will not be provided for such downtime.

(c) We may change any features of the Solution at any time on notice to you.

3.9 SUPPORT SERVICES

We will provide general support where reasonably necessary to resolve technical issues with the Platform (Support Services). Unless otherwise agreed in writing:

(a) we will take reasonable steps to provide Support Services where necessary (you must first endeavour to resolve any issues with the Platform internally and we will not assist with issues that are beyond our reasonable control);

(b) we will use our best endeavours to respond to requests for Support Services and you acknowledge that we may not be available 24/7 or respond within a particular time frame;

(c) you are responsible for all internal administration and managing access, including storing back-up passwords and assisting your Users to access and use the Platform; and

(c) you will not have any claim for delay to your access to the Platform due to any failure or delay in Support Services.

3.10 AGENT MARKETPLACE

(a) Subscribers may list AI Agents for sale on the Platform. Only Subscribers are permitted to purchase AI Agents through the Marketplace. Freelancers may list and sell AI Agents they create via the Platform.

(b) All AI Agents listed on the Marketplace must include a detailed description, intended use, and any specific conditions attached to the Agent’s functionality. Listings must comply with the Marketplace guidelines available on the Website.

(c) We will deduct a commission of 5% from the sale price of each AI Agent sold through the Marketplace. The remaining amount will be credited to the seller’s account after the transaction is completed.

(f) All transactions must be conducted through the Platform using the integrated payment system provided by us. No direct payment or communication between the buyer and seller is allowed outside the Platform.

(e) Funds from sales will be held in the seller’s account and may be withdrawn according to the payout schedule provided on the Website. Payouts will be subject to any applicable fees or charges as specified in these Terms or on the Website.

(f) Buyers may leave ratings and reviews for AI Agents. We reserve the right to remove or moderate ratings and reviews that violate our standards or these Terms.

(g) By listing an AI Agent for sale, the seller warrants that they own all necessary rights or have obtained the necessary licences to offer the AI Agent for sale.

(h) Upon purchase, the buyer will receive a non-exclusive, non-transferable licence to use the AI Agent in accordance with the terms of their Account and the specific conditions attached to the Agent’s listing. All Intellectual Property Rights remain with the original creator unless otherwise specified in the sale agreement.

4. PROVISION OF SERVICES

(a) You must ensure that all services specified in a Service Listing that is accepted by a Subscriber are provided:

• (i) in accordance with all applicable laws, regulations, tax obligations and industry standards;
• (ii) with due care and skill and in a professional, punctual and diligent manner;
• (iii) so that the services are fit for their intended purpose; and
• (iv) on the date and at the times set out in the Service Listing.

(b) You acknowledge and agree that a Subscriber may review or rate any Service Listing or services you provide under a Service Listing on the Platform.

(c) If a Subscriber requests to reschedule the delivery time for the services listed in a Service Listing, you may choose to accept or reject such a request.

5. ONLINE PAYMENT PARTNER

(a) We may use third-party online payment partner, currently Stripe (Online Payment Partner) to collect payments on the Platform, including for our Services.

(b) The processing of payments by the Online Payment Partner will be, in addition to this agreement, subject to the terms, conditions and privacy policies of the Online Payment Partner. You can find these here: https://stripe.com/au/legal/ssa

(c) You agree to release Colabi and its employees and agents in respect of all liability for loss, damage or injury which may be suffered by any person arising from any act or omission of the Online Payment Partner, including any issue with security or performance of the Online Payment Partner’s platform or any error or mistake in processing your payment.

(d) We reserve the right to correct, or to instruct our Online Payment Partner to correct, any errors or mistakes in collecting your payment.

6. FEES

(a) Viewing the Platform and posting a Service Listing is free.

(b) You will be required to quote the cost of providing the services specified in each Service Listing to a Subscriber (Quoted Amount).

(c) When a Subscriber accepts a Service Listing, they will be prompted to pay the Quoted Amount (Service Fee).

(d) Funds from the Service Fee will be held in your escrow account set up by Colabi, as set out below. The payment will be released to you upon completion of the task and approval by the User that organised the task

(e) You:

• (i) appoint the Online Payment Partner as your limited collection agent solely for the purpose of accepting Your Fee from the Subscriber;
• (ii) agree that payments made by Users to the Online Payment Partner (acting as your collection agent) will be considered the same as payments made directly to you; and
• (iii) agree that all payments to your nominated bank accounts will be made in accordance with the timing specified by the Online Payment Partner, which may vary depending on your geographic location. The Online Payment Partner’s current payment terms are available here: https://stripe.com/docs/payouts.

(f) We reserve the right to change or waive the Service Fee at any time by updating this agreement, on written notice to you. We will provide you with at least 14 days’ written notice if this occurs, and upon receipt of such notice you will have the right to terminate this agreement immediately, on written notice to us. Your continued use of the Services after you receive such written notice will constitute your consent to the change and/or waiver set out in that notice.

(g) You acknowledge and agree that, unless applicable laws or regulations require otherwise, taxes (including GST) will be calculated and charged on the Quoted Amount and we will calculate the Service Fee on an amount equal to the Quoted Amount plus any taxes applicable to the Quoted Amount.

7. ESCROW SERVICES

(a) Funds for Service Listings on Colabi are managed through an escrow system powered by Stripe, a third party payment processor, ensuring secure payment and fund handling. When a Subscriber hires a Freelancer, the Service Listing payment amount is captured and held in Stripe’s escrow until Service Listing completion and approval.

(b) (Holding Period) Funds will remain in escrow for up to 90 days or until the Subscriber explicitly approves Service Listing completion, whichever occurs first. If the Freelancer fails to complete the Service Listing within this period, the funds will be subject to the dispute resolution process or refunded as outlined below.

(c) (No Interest on Funds) Funds held in escrow do not accrue interest. Users acknowledge that Colabi and its payment processor do not pay interest or other earnings on escrowed funds.

7.2 PAYMENT RELEASE AND REFUND POLICY

(a) (Payment Release) Funds will be released to the Freelancer’s account upon:

• (i) explicit approval of Service Listing completion by the Subscriber, or
• (ii) automatic approval after 14 days from submission of Service Listing completion if no response is received from the Subscriber.

(b) (Refund Requests) Subscribers may request refunds for Service Listings if:

• (i) the Freelancer fails to deliver the agreed-upon work; and/or
• (ii) the delivered work does not meet the agreed-upon specification.

(c) (Dispute Resolution Form) All refund requests must be submitted through the designated Dispute Resolution Form available on the Platform and the dispute resolution process set out below.

(d) (Expiry of Holding Period) If neither the Subscriber nor the Freelancer takes action within the 90-day holding period, the funds will be refunded to the Subscriber.

8. REFUNDS & CANCELLATIONS

(a) Without limiting or otherwise affecting the terms of this agreement, if you wish to cancel a service set out in an accepted Service Listing, before you have performed all the relevant services, you must contact us using the Platform’s functionality, including by providing details as to why you are cancelling. If we decide to investigate your request, you must provide assistance and information to us as reasonably requested.

(b) You must ensure that your cancellation policy and refund policy in relation to you or Subscribers cancelling an accepted Service Listing is in compliance with all applicable laws, such as the Australian Consumer Law.

(c) If we accept your request to cancel a service set out in an accepted Service Listing, we may take one or more of the following actions:

• (i) cancel your Account you hold in connection with the Platform;
• (ii) refund the Quoted Amount to the relevant Subscriber; and
• (iii) if we refund the Quoted Amount, require you to pay all or part of the Quoted Amount to us, and issue you with an invoice for that amount.

(d) The Service Fee is by default non-refundable for change of mind. However, we may, in its absolute discretion, issue refunds of the Service Fee in certain circumstances.

(e) You agree to honour and comply with the process set out in this clause in the event of a pricing error in a Service Listing.

9. BYPASSING

(a) You agree that while you are a Freelancer on the Platform, regardless of the reason that your Account was suspended or cancelled, you will not, either directly or indirectly, solicit or attempt to solicit any business, work, income or other benefit, from any Subscriber whom you came to know about, or with whom you provided goods or services to directly or indirectly, by using the Platform. This provision will apply whether or not the Subscriber or their representative is still active on the Platform.

(b) We may, in its absolute discretion, cancel your Account and suspend you from using the Platform if it finds or suspects that you have breached or are in breach of this clause.

10. BINDING CONTRACT

You agree that when a Subscriber submits an enquiry in response to your Service Listing, this constitutes their intention and offer to enter into a contract with you, where you will provide the Subscriber with the service as specified in the relevant Service Listing, in exchange for payment of the relevant Quoted Amount. A contract is formed in this respect (between you and the Subscriber) when you respond to an email or message on the Platform confirming that you accept the Subscriber’s offer.

11. WARRANTIES

By listing yourself as a Freelancer on the Platform, posting a Service Listing or responding to a Service Request, you represent and warrant that:

(a) you are able to fulfil the requirements of the services specified in the Service Listing or Service Request;

(b) you will provide services to each Subscriber:

• (i) using suitably qualified and trained personnel exercising due care and skill in a professional, efficient, diligent and safe manner, and to the best industry standards; and
• (ii) in compliance with all applicable laws; and

(c) any individuals involved in your performance of services to any Subscriber have not been previously convicted of an indictable offence, and any companies involved in your performance of services have no current legal, criminal, civil or administrative proceedings against them.

12. DATA HOSTING

1. We will store User Data you upload to the Platform using a third party hosting service selected by us (Hosting Services), subject to the following terms:

(a) (hosting location) You acknowledge and agree that we may use storage servers to host the Platform through cloud-based services, and potentially other locations outside Australia.

(b) (service quality) While we will use our best efforts to select an appropriate hosting provider, we do not guarantee that the Hosting Services will be free from errors or defects or that User Data will be accessible or available at all times.

(c) (security) We will use our best efforts to ensure that User Data is stored securely. However, we do not accept responsibility or liability for any unauthorised use, destruction, loss, damage or alteration to User Data, including due to hacking, malware, ransomware, viruses, malicious computer code or other forms of interference.

(d) (backups & disaster recovery) In the event that User Data is lost due to a system failure (e.g. a database or webserver crash), we cannot guarantee that any backup will be available, or if available that such a backup will be free from errors or defects.

13. YOUR OBLIGATIONS

13.1 You agree to:

(a) provide us with all documentation, information and assistance reasonably required by us to perform the Services; and

(b) provide us with access to any third party or other accounts used by you (including log-in details and passwords), as is reasonably required by us to perform the Services.

13.2 YOUR MATERIAL

(a) You warrant that all information, documentation and other Material you provide to us for the purpose of receiving the Solution is complete, accurate and up-to-date.

(b) You release us from all liability in relation to any loss or damage arising out of or in connection with the Solution, to the extent such loss or damage is caused or contributed to by information, documentation or any other Material provided by you being incomplete, inaccurate or out-of-date.

13.3 YOUR OBLIGATIONS

(a) You must, and must ensure that all Users, comply with these Terms at all times. You acknowledge and agree that we will have no liability in respect of any damage, loss or expense which arises in connection with your, your Personnel’s, or any User’s, breach of these Terms, and you indemnify us in respect of any such damage, loss or expense.

(b) You must not, and must not encourage or permit any User, Personnel or any third party to, without our prior written approval:

• (i) upload sensitive information or commercial secrets using the Platform;
• (ii) upload any inappropriate, offensive, illicit, illegal, pornographic, sexist, homophobic or racist material using the Platform;
• (iii) use the Platform for any purpose other than for the purpose for which it was designed, including you must not use the Solution in a manner that is illegal or fraudulent or facilitates illegal or fraudulent activity (including requesting or accepting a job which includes illegal activities or purposes;
• (iv) upload any material that is owned or copyrighted by a third party;
• (v) make copies of the Documentation or the Platform;
• (vi) adapt, modify or tamper in any way with the Platform;
• (vii) remove or alter any copyright, trade mark or other notice on or forming part of the Platform or Documentation;
• (viii) act in any way that may harm our reputation or that of associated or interested parties or do anything at all contrary to the interests of us or the Platform;
• (ix) use the Platform in a way which infringes the Intellectual Property Rights of any third party;
• (x) create derivative works from or translate the Platform or Documentation;
• (xi) publish or otherwise communicate the Platform or Documentation to the public, including by making it available online or sharing it with third parties;
• (xii) integrate the Platform with third party data or Platform, or make additions or changes to the Platform, (including by incorporating APIs into the Platform) other than integrating in accordance with any Documentation or instructions provided by us in writing;
• (xiii) intimidate, harass, impersonate, stalk, threaten, bully or endanger any other User or distribute unsolicited commercial content, junk mail, spam, bulk content or harassment in connection with the Platform;
• (xiv) sell, loan, transfer, sub-licence, hire or otherwise dispose of the Platform or Documentation to any third party, other than granting a User access as permitted under these Terms;
• (xv) decompile or reverse engineer the Platform or any part of it, or otherwise attempt to derive its source code;
• (xvi) share your Account or Account information, including log in details or passwords, with any other person and that any use of your Account by any person who is not the account holder is strictly prohibited. You must immediately notify us of any unauthorised use of your Account, password or email, or any other breach or potential breach of the Solution’s security;
• (xvii) use the Solution for any purpose other than for the purpose for which it was designed, including you must not use the Solution in a manner that is illegal or fraudulent or facilitates illegal or fraudulent activity (including requesting or accepting a job which includes illegal activities or purposes);
• (xviii) make any automated use of the Solution and you must not copy, reproduce, translate, adapt, vary or modify the Solution without our express written consent; or
• (xix) attempt to circumvent any technological protection mechanism or other security feature of the Platform.

(c) If you become aware of misuse of your Account by any person, any errors in the material on your Account or any difficulty in accessing or using your Account, please contact us immediately using the contact details or form provided on our Website.

(d) You agree, and you must ensure that all Users agree:

• (i) to comply with each of your obligations in these Terms;
• (ii) to sign up for an Account in order to use the Solution;
• (iii) that information given to you through the Platform, by us or another User, is general in nature and we take no responsibility for anything caused by any actions you take in reliance on that information; and
• (iv) that we may cancel your, or any User’s, Account at any time if we consider, in our absolute discretion, that you or they are in breach of, or are likely to breach, this clause.

14. POSTED MATERIAL

14.1 WARRANTIES

1 By providing or posting any information, Material or other content in connection with the Platform (Posted Material), you represent and warrant that, and must ensure that all Users make equivalent representations and warranties:

(a) you are authorised to provide the Posted Material (including by being authorised to provide any services that you represent you provide);

(b) the Posted Material is accurate and true at the time it is provided;

(c) any Posted Material which is in the form of a review or feedback is honest, accurate and presents a fair view of the relevant person and/or your experience;

(d) the Posted Material is free from any harmful, discriminatory, defamatory or maliciously false implications and does not contain any offensive or explicit material;

(e) the Posted Material is free from any material that may harm our reputation or that of associated or interested parties;

(f) the Posted Material is not “passing off” of any product or service and does not constitute unfair competition;

(g) the Posted Material does not infringe any Intellectual Property Rights, including copyright, trademarks, business names, patents, Confidential Information or any other similar proprietary rights, whether registered or unregistered, anywhere in the world;

(h) the Posted Material does not contain any viruses or other harmful code, or otherwise compromise the security or integrity of the Solution or any network or system; and

• (i) the Posted Material does not breach or infringe any applicable Laws.

14.2 LICENCE

(a) You grant, and must ensure that all Users grant, to us a perpetual, irrevocable, transferable, worldwide and royalty-free licence (including the right to sublicense) to use, copy, modify, reproduce and adapt any Intellectual Property Rights in any Posted Material in order for us to use, exploit or otherwise enjoy the benefit of such Posted Material.

(b) If it is determined that you retain moral rights (including rights of attribution or integrity) in any Posted Material, you release us from any and all claims that you could assert against us by virtue of any such moral rights, and you must ensure that all Users grant an equivalent release.

(c) You indemnify us against all damages, losses, costs and expenses incurred by us arising in connection with any third party claim that Posted Material infringes any third party’s Intellectual Property Rights.

14.3 REMOVAL

(a) The Platform acts as a passive conduit for the online distribution of Posted Material and has no obligation to screen Posted Material. However, we may, in our absolute discretion, review and remove any Posted Material from the Solution at any time without giving any explanation or justification for removing the Posted Material, including if we determine that the Posted Material infringes a third party’s Intellectual Property Rights, or is reasonably likely to.

(b) You agree that you are responsible for keeping and maintaining records of Posted Material.

14.4 INFRINGING CONTENT ON THE SOFTWARE

(a) If you become aware of Posted Material, or other Material, on the Platform that infringes the Intellectual Property Rights of any person, or is reasonably likely to, please contact us immediately at team@colabi.co.

(b) If you submit a complaint on our Website under clause 14.4(a):

• (i) you warrant that the substance of the complaint is accurate, true and involves infringement of copyright;
• (ii) you acknowledge and agree that groundless threats of legal proceedings in relation to copyright infringement may be prohibited under applicable law (for example, Australia’s Copyright Act 1968, or equivalent laws wherever you are located); and
• (iii) you agree to indemnify Zenyx in relation to any loss or damage that may arise in relation to your complaint, including in relation to any third party claim that the complaint contains a groundless threat.

15. INTELLECTUAL PROPERTY AND DATA

15.1 SOFTWARE CONTENT INTELLECTUAL PROPERTY

(a) (Our ownership) We retain ownership of all Materials provided to you throughout the course of your Account in connection with the Platform (including text, graphics, logos, design, icons, images, sound and video recordings, pricing, downloads and software) (Platform Content) and reserve all rights in any Intellectual Property Rights owned or licensed by us in the Platform Content not expressly granted to you.

(b) (Licence to you) You are granted a licence to the Platform Content, for the Number of Solution Uses, and you may make a temporary electronic copy of all or part of any materials provided to you for the sole purpose of viewing them and using them for the purposes of the Platform. You must not otherwise reproduce, transmit, adapt, distribute, sell, modify or publish those materials or any Platform Content without prior written consent from us or as otherwise permitted by law.

15.2 USER DATA

Our Rights and Obligations

(a) You grant to us (and our Personnel) a non-exclusive, royalty free, non-transferable, worldwide and irrevocable licence to use User Data to the extent reasonably required to provide the Solution, and for our internal business purposes, including to improve the Solution and our other products and services, and including to apply machine learning and other analytics processes to the User Data, to gain commercial insights and other associated learnings, and to improve the Solution, our business and our other products and services.

(b) We reserve the right to remove any User Data at any time, for any reason, including where we deem User Data to be inappropriate, offensive, illicit, illegal, pornographic, sexist, homophobic or racist.

(c) AI Training Data: You may provide data for training AI Agents. We may use such data solely for the purpose of training and improving AI Agents and in accordance with these Terms. Your data remains confidential and will not be used for any other purposes without your consent.

Your Obligations and Grant of Licence to Us

(d) You are responsible for ensuring that:

• (i) you share User Data only with intended recipients; and
• (ii) all User Data is appropriate and not in contravention of these Terms.

(e) You:

• (i) warrant that our use of User Data will not infringe any third-party Intellectual Property Rights; and
• (ii) indemnify us from and against all losses, claims, expenses, damages and liabilities (including any taxes, fees or costs) which arise out of such infringement.

16. THIRD PARTY SOFTWARE & TERMS

16.1 THIRD PARTY TERMS

(a) If we are required to acquire goods or services supplied by a third party, you may be subject to the terms and conditions of that third party (‘Third Party Terms’).

(b) Provided that we have notified you of such Third Party Terms and provided you with a copy of those terms, you agree to any Third Party Terms applicable to any goods or services supplied by a third party that we acquire as part of providing the Solution to you and we will not be liable for any loss or damage suffered by you in connection with such Third Party Terms.

(c) You have the right to reject any Third Party Terms. If you reject the Third Party Terms, we cannot provide the Solution to you and clause 20 will apply.

16.2 THIRD PARTY SOFTWARE INTEGRATIONS

(a) You acknowledge and agree that issues can arise when data is uploaded to software, when data is transferred between different software programs, and when different software programs are integrated together. We cannot guarantee that integration processes between the Platform and other software programs will be free from errors, defects or delay.

(b) You agree that we will not be liable for the functionality of any third party goods or services, including any third party software, or for the functionality of the Platform if you integrate it with third party software, or change or augment the Platform, including by making additions or changes to the Platform code, and including by incorporating APIs into the Platform.

(c) If you add third party software or software code to the Platform, integrate the Platform with third party software, or make any other changes to the Platform, including the Platform code (User Platform Changes), then:

• (i) you acknowledge and agree that User Platform Changes can have adverse effects on the Solution, including the Platform;
• (ii) you will indemnify us in relation to any loss or damage that arises in connection with the User Platform Changes;
• (iii) we will not be liable for any failure in the Solution, to the extent such failure is caused or contributed to by a User Platform Change;
• (iv) we may require you to change or remove User Platform Changes, at our discretion, and if we do so, you must act promptly;
• (v) we may suspend your access to the Solution until you have changed or removed User Platform Change; and/or
• (vi) we may change or remove any User Platform Change, in our absolute discretion. We will not be liable for loss of data or any other loss or damage you may suffer in relation to our amendment to, or removal of, any User Platform Change.

17. CONFIDENTIALITY

(a) Except as contemplated by these Terms, a party must not, and must not permit any of its Personnel, use or disclose to any person any Confidential Information disclosed to it by the other party without the disclosing party’s prior written consent.

(b) Each party must promptly notify the other party if it learns of any potential, actual or suspected loss, misappropriation or unauthorised access to, or disclosure or use of Confidential Information or other compromise of the security, confidentiality, or integrity of Confidential Information.

(c) The notifying party will investigate each potential, actual or suspected breach of confidentiality and assist the other party in connection with any related investigation.

18. PRIVACY

(a) We collect personal information about you in the course of providing you with the Solution, to contact and communicate with you, to respond to your enquiries and for other purposes set out in our Privacy Policy which can be found at www.colabi.co/privacy.

(b) Our Privacy Policy contains more information about how we use, disclose and store your personal information and details how you can access and correct your personal information.

(c) By agreeing to these Terms, you agree to our handling of personal information in accordance with our Privacy Policy.

19. WARRANTY AND LIABILITY

(a) (Service Limitations) While we will use our best endeavours to ensure the Solution is working for its intended purpose, you acknowledge and agree that from time to time, you may encounter the following issues:

• (i) the Solution may have errors or defects;
• (ii) the Solution may not be accessible at times;
• (iii) messages sent through the Solution may not be delivered promptly, or delivered at all;
• (iv) information you receive or supply through the Solution may not be secure or confidential; or
• (v) any information provided through the Solution may not be accurate or true.

(b) (Exclusion) To the maximum extent permitted by applicable law, all express or implied representations and warranties not expressly stated in these Terms are excluded.

(c) (Consumer law) Nothing in these Terms is intended to limit the operation of the Australian Consumer Law contained in the Competition and Consumer Act 2010 (Cth) (ACL). Under the ACL, the Client may be entitled to certain remedies (like a refund, replacement or repair) if there is a failure with the goods or services provided.

19.2 LIABILITY

(a) To the maximum extent permitted by law, the total liability of each party in respect of loss or damage sustained by the other party in connection with these Terms or the Solution is limited to the total amount paid to you by us in the 6 months preceding the date of the event giving rise to the relevant liability.

19.3 CONSEQUENTIAL LOSS

To the maximum extent permitted by law, neither party will be liable for any incidental, special or consequential loss or damages, or damages for loss of data, business or business opportunity, goodwill, anticipated savings, profits or revenue in connection with these Terms or any goods or services provided by us, except:

(a) in relation to a party’s liability for fraud, personal injury, death or loss or damage to tangible property; or

(b) to the extent this liability cannot be excluded under the Competition and Consumer Act 2010 (Cth).

20. CANCELLATION

20.1 CANCELLATION BY YOU

(a) You may cancel your Account at any time or stop using the Platform.

(b) You must ensure you have provided all services in any agreed upon Service Listing prior to any cancellation.

20.2 CANCELLATION FOR BREACH/h5>

(a) Either party may cancel your Account immediately by written notice if there has been a Breach of these Terms.

(b) A “Breach” of these Terms means:

• (i) a party (Notifying Party) considers the other party (or any of its Personnel or Users) is in breach of these Terms and notifies the other party;
• (ii) the other party is given 10 Business Days to rectify the breach; and
• (iii) the breach has not been rectified within 10 Business Days or another period agreed between the parties in writing.

20.3 EFFECT OF TERMINATION

Upon termination of this agreement:

(a) you will no longer have access to the Platform, your Account or your User Data and we will have no responsibility to store or otherwise retain any User Data (and you release us in respect of any loss or damage which may arise out of us not retaining any User Data beyond that point);

(b) unless agreed in writing, any Account Fees that would otherwise have been payable after termination for the remainder of the relevant Renewal Period will remain payable and, to the maximum extent permitted by law, no Account Fees already paid will be refundable; and

(c) each party must comply with all obligations that are by their nature intended to survive the end of this agreement.

21. DISPUTE RESOLUTION

(a) You should direct any complaint relating to another User to that User. Users must take all reasonable steps to resolve any dispute with another User with that User.

(b) All requests for refunds must be made using the Dispute Resolution Form as set out above.

(c) If any issue or problem relating to the Platform remains unresolved after directing a complaint to a relevant User, or if the complaint does not relate to another User, you must report it to us via the Platform. We will assess the complaint and attempt to quickly and satisfactorily resolve it. Your report must include:

• (i) a description of the issue; and
• (ii) supporting evidence, such as correspondence or Service Listing related documents.

(d) We will mediate disputes using the following process:

• (i) review evidence submitted by both parties;
• (ii) consult Service Listing terms, milestones, or agreements between the Subscriber and Freelancer; and
• (iii) provide a resolution decision within 30 days of reporting the dispute.

(e) Both parties agree to accept Colabi’s decision as binding. If additional legal recourse is pursued, Colabi will not be liable for any delays or outcomes resulting from external arbitration or litigation.

(f) Any costs you incur in relation to a complaint or dispute will be your responsibility.

(g) We have the option to appoint an independent mediator or arbitrator if needed. The cost of any mediator or arbitrator must be shared equally between each of the parties to the dispute.

(h) We reserve the right to hold funds in relation to a dispute until the dispute is resolved by the relevant parties or by a mediator or arbitrator.

(i) If you have a dispute with us, you agree to notify us first and enter into discussion, mediation or arbitration with us for a minimum of a 120-day period before pursuing any other proceedings.

(j) Notwithstanding any other provision of this clause, you or us may at any time cancel your Account or discontinue your use of the Platform.

(k) A party claiming that a dispute has arisen under or in connection with this agreement must not commence court proceedings arising from or relating to the dispute, other than a claim for urgent interlocutory relief, unless that party has complied with the requirements of this clause.

22. FORCE MAJEURE

(a) We will not be liable for any delay or failure to perform its obligations under this agreement if such delay or failure arises out of a Force Majeure Event.

(b) If a Force Majeure Event occurs, we must use reasonable endeavours to notify you of:

• (i) reasonable details of the Force Majeure Event; and
• (ii) so far as is known, the probable extent to which We will be unable to perform or be delayed in performing its obligations under this agreement.

(c) Subject to compliance with clause 22(b), our relevant obligation will be suspended during the Force Majeure Event to the extent that it is affected by the Force Majeure Event.

(d) For the purposes of this agreement, a ‘Force Majeure Event’ means any:

• (i) act of God, lightning strike, meteor strike, earthquake, storm, flood, landslide, explosion or fire;
• (ii) strikes or other industrial action outside of the control of us;
• (iii) war, terrorism, sabotage, blockade, revolution, riot, insurrection, civil commotion, epidemic, pandemic; or
• (iv) any decision of a government authority in relation to COVID-19, or any threat of COVID-19 beyond the reasonable control of us, to the extent it affects our ability to perform our obligations.

23. NOTICES

(a) A notice or other communication to a party under these Terms must be:

• (i) in writing and in English; and
• (ii) delivered via email to the other party, to the email address specified in the Order, or if no email address is specified in the Order, then the email address most regularly used by the parties to correspond regarding the subject matter of this agreement as at the date of this agreement (Email Address). The parties may update their Email Address by notice to the other party.

(b) Unless the party sending the notice knows or reasonably ought to suspect that an email was not delivered to the other party’s Email Address, notice will be taken to be given:

• (i) 24 hours after the email was sent, unless that falls on a Saturday, Sunday or a public holiday in the state or territory whose laws govern this agreement, in which case the notice will be taken to be given on the next occurring business day in that state or territory; or
• (ii) when replied to by the other party,

whichever is earlier.

24. GENERAL

24.1 GOVERNING LAW AND JURISDICTION

1 This agreement is governed by the law applying in Queensland, Australia. Each party irrevocably submits to the exclusive jurisdiction of the courts of Queensland, Australia and courts of appeal from them in respect of any proceedings arising out of or in connection with this agreement. Each party irrevocably waives any objection to the venue of any legal process on the basis that the process has been brought in an inconvenient forum.

24.2 WAIVER

1 No party to this agreement may rely on the words or conduct of any other party as a waiver of any right unless the waiver is in writing and signed by the party granting the waiver.

24.3 SEVERANCE

1 Any term of this agreement which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of this agreement is not limited or otherwise affected.

24.4 JOINT AND SEVERAL LIABILITY

1 An obligation or a liability assumed by, or a right conferred on, two or more persons binds or benefits them jointly and severally.

24.5 ASSIGNMENT

1 A party cannot assign, novate or otherwise transfer any of its rights or obligations under this agreement without the prior written consent of the other party.

24.6 ENTIRE AGREEMENT

1 This agreement embodies the entire agreement between the parties and supersedes any prior negotiation, conduct, arrangement, understanding or agreement, express or implied, in relation to the subject matter of this agreement.

24.7 INTERPRETATION

(a) (singular and plural) words in the singular includes the plural (and vice versa);

(b) (currency) a reference to $; or “dollar” is to Australian currency;

(c) (gender) words indicating a gender includes the corresponding words of any other gender;

(d) (defined terms) if a word or phrase is given a defined meaning, any other part of speech or grammatical form of that word or phrase has a corresponding meaning;

(e) (person) a reference to “person” or “you” includes an individual, the estate of an individual, a corporation, an authority, an association, consortium or joint venture (whether incorporated or unincorporated), a partnership, a trust and any other entity;

(f) (party) a reference to a party includes that party’s executors, administrators, successors and permitted assigns, including persons taking by way of novation and, in the case of a trustee, includes any substituted or additional trustee;

(g) (this agreement) a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure is a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure to or of this agreement, and a reference to this agreement includes all schedules, exhibits, attachments and annexures to it;

(h) (document) a reference to a document (including this agreement) is to that document as varied, novated, ratified or replaced from time to time;

(i) (headings) headings and words in bold type are for convenience only and do not affect interpretation;

(j) (includes) the word “includes” and similar words in any form is not a word of limitation; and

(k) (adverse interpretation) no provision of this agreement will be interpreted adversely to a party because that party was responsible for the preparation of this agreement or that provision.

DEFINITIONS